Account deletion

This page explains how to delete your account in the Lufios mobile app and other Lufios services.

What happens next

When you delete your account in the app, your access ends immediately, in every organization you belong to. Within 30 days we delete the sign-in account Lufios provides and remove your name and email address from your Lufios profile, and we email you when it is done. If you sign in with your company's own Microsoft account, that account belongs to your company and we do not delete it. For a request made by email, we first verify your connection to the account and end your access then.

Your employer (the dealership) is the controller of the business records you create at work: meeting recordings, which contain your voice and are personal data, transcripts, summaries, notes and customer entries. These are not deleted when you delete your account. They are kept under your employer's retention policy (for example, 90 days for recordings), and your employer can delete them earlier. Names spoken or typed inside those records are not rewritten.

Our database backups are stored encrypted at rest in Microsoft Azure and are deleted automatically after 30 days, plus up to 7 days of recovery protection. Deleted data can remain in a backup until then.

If you are the only administrator of your organization, we accept the request and contact your organization to hand the role over. Information subject to a legal retention obligation may be retained as required by law.

Delete data without closing your account

You can delete your own conversation recording from its conversation screen in the app. To request deletion of a specific recording or other data without closing your account, email security@lufios.com with your account email, organization, and the data you mean. Your organization's retention policy and legal obligations may require some records to be kept.